GENERAL
Italian Coffee Company is registered and domicile in the Iraq government under license number 541930 as a Limited Liability Company. These conditions are governed by and interpreted in accordance with the laws of the government and the parties agree to submit to the non-exclusive jurisdiction of the courts of iraq. Euro Coffee L.L.C. will not deal or provide any services or products to any of OFAC sanctioned countries in compliance with the law of iraq.
DELIVERY
Italian coffee company currently only accept orders for delivery or collection within the iraq and do not offer international shipping or delivery. Your order will normally be dispatched within 2 (two) working days of order acceptance. our company make every effort to deliver goods as quickly as possible and may request a schedule for repeat orders and delivery. Italian Coffee Company shall not be liable for any delay that you may suffer in this regard. Delivery information such as Customers Name, Location Address and Contact Number will be stored for delivery purposes only and you authorise use of your personal information in respect of the same.
PRODUCT QUALITY & AVAILABILITY
Euro Coffee warrant the product quality and condition of all the ingredients supplied and will ensure that all products are of high quality and meet international standards for the products provided.
In the event that a product is not available becomes temporarily unavailable, Italian Coffee Company shall hold your order until the product becomes available and will then deliver the product to you in the usual way. If an individual product becomes permanently unavailable, then Italian Coffee Company will seek to offer you a suitable alternative or give you a full refund.
WARRANTY
Italian Coffee Company warrants for a period of One (1) year from the date of sale that Equipment other than consumables will be free from defects in material and workmanship. It is Italian Coffee Company's sole obligation under this warranty to repair or replace the defective parts at no charge to Purchaser. All replaced parts shall become the property of Purchaser; however, all parts will be required to be returned to the manufacturer for inspection and warranty assessment. Italian Coffee Compant agrees to provide detailed terms, conditions and instructions for exercise of warranty upon request.
Italian Coffee Company will have no obligation under this Agreement if: (1) repair or replacement of the Equipment or parts is required as a result of normal wear and tear or necessitated in whole or part by catastrophic or causes external to the Equipment, or (2) the Equipment has not been properly used or maintained in accordance with then applicable operating and maintenance manuals.
RETURNS AND REFUNDS
If the item you have received is damaged, defective or not as described on the website, you may return the product within 15 days and will receive a full refund along with any shipping fees applied. Refunds will be credited via the original mode of payment and processed upon receipt of the goods returned.
PRICING POLICY & AMENDMENTS
Italian Coffee Company reserves the right to amend all published prices without prior notice and to add or withdraw any product from sale.
SERVICE / MAINTENANCE
Unless otherwise agreed all service and maintenance will be provided on equipment returned to our service centre for evaluation.
Contracted onsite (at customer location) servicing and maintenance is provided subject to individual conditions of contract and subject to the following exclusions defined as User error:
(a) Errors due to a failure to follow daily cleaning guidelines resulting in blocked:
(i) steam arms; (ii) waste pipes; (iii) shower screens and three-way valves; (iv) milk pipes; (v) beverage outlets; (vi) mixers and bowls
(b) errors due to operational setup or the Customer’s employee’s behaviour, such as: (i) low pressure or temperature as a result of using coffee boiler for large amounts of water for tea or hot water supply; (ii) contaminated boiler as a result of soaking steam wands or insufficient daily usage; (iii) blown elements through excessive dirt and water entering through the top of the Equipment; (iv) correct use and filling of ingredients fit for use.
(c) tasks to be undertaken by the Customer’s employee’s, such as: (i) adjusting or troubleshooting grind settings; (ii) ensuring adequate water supply and pressure; (iii) ensuring drains and drip trays are free from dirt, blockages and are free flowing; (iv) ensuring service areas are clean and free from insect infestation.
(d) local causes and , such as: (i) blocked water filters; (ii) low water inlet pressure; (iii) local power surges and failures; (iv) insufficient or irregular power supply;
The Customer shall be responsible for the cost of all Equipment servicing, repairs and / or replacement resulting from User Error, unauthorised servicing, unauthorised relocation or movement, alteration, tampering with parts, misuse, negligence, fire, theft, loss, or damage.
APPLICABLE LAW
Any dispute or claim arising out of or in connection with services provided by Italian Coffee Company shall be governed and construed in accordance with the laws of the Iraq and under the jurisdiction of the courts of Iraq.
LIMITATION OF LIABILITY
Italian Coffee Company is not liable in negligence, contract, breach of statutory duty or howsoever otherwise for physical or financial injury, loss or damage or for any indirect, consequential, special, exemplary, or incidental damages of any kind to persons or property (including without limitation, the Customer and persons or corporations for whose conduct the Customer is or may be liable) of any kind whatsoever as a result of any delay in supply of Product, Equipment, or otherwise arising under or out of this any purchase or agreement or its termination. Nothing in this clause limits any liability imposed by any statute unless and to the extent that it is lawful to do so. The Customer accepts that, to the extent allowed by law, Italian Coffee Company gives no warranty that any equipment is suitable for the Customer’s purpose. Italian Coffee Company holds public liability or commercial general liability insurance covering all products and equipment provided. Italian Coffee Company s total liability to the Customer for damages, from any cause whosoever, and regardless of the form of action, whether in contract or tort, including negligence, is limited to actual damages up to the purchase price paid for any product or equipment. This limitation of liability will not apply to personal injury caused by Italian Coffee Company or its agents.
INSTALLATION
Where applicable, equipment installation is included in the published price and will be arranged at a mutually agreed time and date. The customer is accountable to ensure that the location is ready for installation and that all electrical, water and drainage provisions are provided to within 1m of the installation location.
CREDIT APPLICATIONS & CONDITIONS
(Terms of Credit) The terms of this Agreement apply in addition to any terms and conditions of credit extended by Euro coffee to the Customer.
Without prejudice to any other rights of Italian Coffee Company, if a Customer does not pay any monies owed under any agreement within the time specified then Italian Coffee Company may withdraw service, supply, and assets at their sole discretion.
